Conditions of Use


Your use of Shoppeboard Internet sites or any of the products or services offered on those sites (collectively, the "Services") is subject to these Terms of Use (collectively, the "Terms"). We may modify these Terms at any time without notice to you by posting revised Terms on our sites. Your use of our sites constitutes your binding acceptance of these Terms, including any modifications thereto.

1. Your Acceptance

Welcome to the “Website”) owned and operated by SB RETAIL (“Shoppeboard” or “we” or “our”). By using and/or visiting this Website/ webpage (collectively, including all “Content” on Website), YOU SIGNIFY YOUR ASSENT TO BOTH THESE TERMS AND CONDITIONS (the "Terms of Service") AND THE TERMS AND CONDITIONS OF PRIVACY NOTICE, WHICH ARE PUBLISHED at http:// AND WHICH ARE INCORPORATED HEREIN BY REFERENCE. If you do not agree to any of these terms, then please do not use the "” or access the contents therein.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011. The Terms of Use herein are subject to change from time to time by the Shoppeboard without notice. It is strongly recommended that you periodically review the Terms of Use as available on the Website.

2. ""

Shoppeboard is a Consumer Oriented shopping medium and is intended to provide online listing and lead generation services to neighborhood merchants through the means of and make the delivery at the Customer’s end. These Terms of Service shall apply to all users of this Website including users who are also contributors of information, and other materials or services on Website may contain links to third party/ Websites that are not owned or controlled by, which has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party / Websites. In addition, will not and cannot censor or edit the content of any third-party / Website. By using the Website, you expressly relieve from any and all liability arising from your use of any third-party contents/ Website. Accordingly, we encourage you to be aware when you leave the “" and to read the terms and conditions and privacy policy of each other content/ Website that you visit.

3. Using

Our License to You

Subject to these Terms and our policies, we,, hereby grants you a limited, personal, legal, ethical, non-exclusive, non-transferable, non-commercial, non-vindictive, non-discriminatory right to visit the Website and avail the services thereof; You will not copy or distribute any part of the Website in any medium without prior written authorization from Shoppeboard; You shall also not alter or modify any part of the Website other than as may be reasonably necessary to use the Website for its intended purpose.


Services on this Website would be available to only select geographies in India. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use this Website. However, if you are a minor, i.e. under the age of 18 years, you may use the Website under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. You are prohibited from purchasing any material which is for adult consumption, the sale of which to minors is prohibited. We reserve the right to terminate or refuse your registration, or refuse to permit access to the Website, if it is discovered or brought to its notice that you are a minor.


The price mentioned at the time of ordering a product may be different than the price charged at the time of delivery, provided that a product listed on the Website will not be sold at a price higher than its MRP (Maximum Retail Price). Although prices of most of the products do not fluctuate on a daily basis, some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery, the difference may be collected or refunded as the case may be at the time of the delivery.

Coupons and Promo Codes

From time to time, Shoppeboard may at its discretion offer a user promotional codes or coupons entitling you to encash the applicable value of such codes/coupons against purchases made on the Website. Unless specifically stated on the code or coupon, a promotional code or coupon shall:

  • (i) Expire at 12:00AM on a date being 15 days (inclusive of the issuance date) from the date of issuance endorsed thereon;
  • (ii) Have a maximum discount value of INR 1000.00 only.
  • (iii) Unless specified the discount coupons shall not be applicable on Dairy, Combos and Patanjali products.

When using promotional codes and coupons for a purchase on the Website, some payment mode may not be available for making payments towards the order.

Cancellation by Website/Customer

As a user, you may cancel your order at any time until the order has been dispatched from the merchant(s), after being placed. In such a case we will refund payments, if any, already made by you under the relevant order.

Shoppeboard at its sole discretion may cancel any order(s): (a) if it suspects a customer has undertaken a fraudulent transaction, or (b) if it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use, or (c) in case of unavailability of a product, or (d) for any reason outside the control of the Shoppeboard including causes for delivery related logistical difficulties.

Further, while all measures are taken to ensure accuracy of product specifications and pricing, the details of a product as reflected on the Website may be inaccurate due to technical issues, typographical errors or incorrect product information provided to the Shoppeboard by a supplier and in such an event you shall be notified as soon as such error comes to the notice of the Shoppeboard. In such event, Shoppeboard reserves the right to cancel your order and refund any monies that may have been paid by you towards purchase of such products.

Return & Refunds

We have a “no questions asked return and refund policy” which entitles all users who have purchased a product on the Website to return the product at the time of delivery if they are not satisfied with the quality of the product. In case of “CASH ON DELIVERY” the amount is immediately reduced from the bill and in case of “ONLINE PAYMENT” the amount is refunded to customer within one week.

However, it is clarified that no returns or refunds are permitted after the product purchased has been accepted for delivery.

4. Intellectual Property Rights

The content on the , including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like ("Content") and the trademarks, service marks and logos contained therein ("Marks") are owned by or licensed to, subject to copyright and other intellectual property rights under the laws of India and foreign laws and International conventions. Content on this Website is provided to you “as is” for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. reserves all rights not expressly granted in and to the Website and the Content. You agree to not engage in the use, copying, or distribution of any of the Content of third parties obtained through the Website for any commercial purposes, if you download or print a copy of the Content for personal use, you must retain all copyright and other proprietary notices contained therein.

5. Restrictions/ Prohibitions:

You hereby expressly agree not to:

  1.      Access data not intended for you or log into server or account that you are not authorized to access;
  2.      Attempt to probe, scan or test the vulnerability of a system or network; 
  3.      Attempt or breach security or authentication measures without proper authorization;
  4.      Attempt to interfere with, access to any other user including but not limited to by submitting a virus of any kind or Trojan horse to the Website, overloading, Flooding, mail bombing or crashing;
  5.      Copy, distribute, download, display, perform, reproduce, modify, edit, alter, enhance, broadcast or tamper with in any way or otherwise use any material contained in the Website except as permitted;
  6.      Copy and distribute this information on any other server, or modify or re-use information, text, graphics, sound, etc. on this Website to any other system. No reproduction of any part of the Website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or Website, whether in hard copy or electronic format including postings to any other Website; or
  7.      Remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the website or link to this web site, without our express written consent.

Please note that the violations of system or network security may result in civil or criminal liability.

6. Links to third party websites:

We may occasionally include links to other Websites. Such Websites are governed by their respective Privacy Policies, which are beyond our control. We therefore have no responsibility or liability for the content and activities of these linked sites.

7. Disclaimer and warranties:

Disclaimers Regarding Products

An effort has been made to display all the available products, as accurately as possible, with reference to their colour, size, shape and appearance. However, there might be a slight variation depending upon the possible delineation on your mobile/computer screen. Shoppeboard does not make any representation or warranties in respect of the products available on the Website nor does the Shoppeboard implicitly or explicitly support or endorse the sale or purchase of any products on the Website. The Shoppeboard accepts no liability for any errors or omissions, whether on behalf of itself or third parties.


No information contained herein shall constitute an invitation to invest in Shoppeboard or any of its Affiliates. Further, nothing contained in this Website should be construed as a recommendation to use any product, process, equipment or formulation, in conflict with any patent, or otherwise and Shoppeboard makes no representation or warranty, express or implied that, the use thereof will not infringe any patent or otherwise.

This Website is controlled and operated from India and Shoppeboard makes no representation that the materials are appropriate or will be available for use in other parts of the world. If you use this Website from outside the India, you are entirely responsible for compliance with all applicable local laws.

Shoppeboard offers its Services to specific regions. The Services offered in one region may differ from those in other regions due to availability, local or regional laws and other considerations. Shoppeboard does not make any warranty or representation that a user in one region may also obtain the Services in another region. Information on this Website may contain references to products, programs or services that are not announced or available in your country. Such references do not imply that Shoppeboard intends to announce such products, programs or services in your country. 

8. Limitation of liability:

Shoppeboard will not be liable for any damages of any kind arising out of or relating to the use or the inability to use this Website, its content or links, including but not limited to damages caused by or related to errors, omissions, interruptions, defects, delay in operation or transmission, computer virus, line failure and all other direct, indirect, special, incidental, punitive, loss of profit, exemplary or consequential damages whether based on warranty, contract, tort or any other legal theory, and whether or not, such organizations or entities were advised of the possibility of such damages.

9. Termination:

Shoppeboard may, in its sole discretion, and at any time, terminate or restrict your use or access to this Website (or any part thereof) for any reason, including, without limitation, that Shoppeboard believes you have violated or acted inconsistently with the letter or spirit of these Terms and Conditions.

10. Indemnification:

You agree to indemnify, defend and hold harmless, its associates, subsidiaries, their officers, directors, employees, licensees, business partners and agents or any third party from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:

  • i) Your use of and access to the;
  • ii) Your violation of any term of these Terms of Service;
  • iii) Your violation of any third party right, including without limitation any copyright, property, or privacy right;

This defense and indemnification obligation will survive these Terms of Service and your use of

11. Assignment

These Terms of Service, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by without any restriction.

12. Privacy Policy:

There may be times when Shoppeboard may need information from you. Additionally, our Websites may require you to complete a registration form or seek some information from you. Our goal in collecting such information is to offer you a more personalized browsing experience. When you let us have your preferences, we will be able to deliver or allow you to access the most relevant information that meets your end. We will only keep your information for as long as law either requires us to or as is relevant for the purposes for which it was collected. To extend this personalized experience, Shoppeboard Website may save information on your system in the form of cookies. Shoppeboard will not use or share any information collected at this Website in any manner except as permitted at law.

13. General:

You agree that:

  • (i) shall be deemed solely based in India; and
  • (ii) shall be deemed a passive Website that does not give rise to personal jurisdiction over, either specific or general, in jurisdictions other than Gurgaon, India. These Terms of Service shall be governed by the internal substantive laws of India, without respect to its conflict of laws, principles. Any claim or dispute between you and that arises in whole or in part from shall be decided exclusively by a court of competent jurisdiction located in Gurgaon, India;
  • (iii) These Terms of Service, together with the Privacy Notice and any other legal notices published by Shoppeboard on the Website, shall constitute the entire agreement between you and www. concerning the Website;
  • (iv) If any provision of these Terms of Service is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Service, which shall remain in full force and effect.
  • (v) No waiver of any term of these Terms of Service shall be deemed a further or continuing waiver of such term or any other term, and’s failure to assert any right or provision under these Terms of Service shall not constitute a waiver of such right or provision. in reserves the right to amend these Terms of Service at any time and without notice, and it is your responsibility to review these Terms of Service for any changes.
  • (vi) Your use of the Website following any amendment of these Terms of Service will signify your assent to and acceptance of its revised terms. You and agree that any cause of action arising out of or related to Shoppeboard Website must commence within one (1) year after the cause of action accrues, otherwise, such cause of action is permanently barred.

14. Grievance Policy

In accordance with Information Technology Act, 2000 and the Information Technology (Intermediaries Guidelines) Rules, 2011, the name and contact details of the Grievance Officer who can be contacted for any complaints or concerns pertaining to the Website, including those pertaining to breach of the Terms of Use or and other polices are published as under.


Email: [email protected]